Frequently Asked Questions
Where can I order your coffee?
Through the web shop, but we also keep a limited stock at our coffee bar in Molito, Alabang.
I just placed my order, when will it be dispatched?
We offer multiple ways for you to get your coffee.
Find the most convenient one for you!
Orders placed by 12NN will be shipped the same day via Mr. Speedy
Metro Manila: 3-5 days via LBC
Provincial: 7-10 days via LBC
Exchange Alley is open everyday from 9am to 5pm
For Pre-order by Monday 12NN, available by Thursday
New Manila, Quezon City: via pick up or Grab
Tahanan Village, Paranaque: pick up only for residents
BF Homes, Paranaque: pick up only for residents
Can I order my coffee pre-ground?
Yes! Freshly-ground coffee is a beautiful thing, but if you do not have access to a grinder, we will happily do it for you. You may choose your preferred grind setting from the ordering page. Here's a quick runthrough of our options:
Drip: Medium grinds. Best for home drip coffeemakers and manual pourover devices such as a Hario V60, Kalita Wave, Origami, Chemex, and so on.
French Press or Cold Brew: Coarse grinds. For French Press, Clevers, Aeropresses, and Cold Brewing.
Espresso: Fine grinds. Only ideal for espresso machines or moka pots.
For any custom grind requests, kindly indicate in the Cart Notes section.
May I self-book my courier of choice?
Certainly. Kindly indicate this in the Cart Notes section, and select PICK UP at check-out.
How long will my coffee last?
We recommend that you consume your coffee four to six weeks from the roast date indicated on the packaging. Fresh coffee is great, but it needs a bit of rest first! Give it a few days to about a week of resting time to fully enjoy the flavours at their fullest.