Frequently Asked Questions

Where can I order your coffee?

Through the web shop, Grab Food, or at our coffee bar in Molito, Alabang open from 7AM to 11PM.

Do you deliver?

We do!

For food and drink, same-day delivery is available in select areas.

For roasted coffee, brew gear, and merch, we deliver around the country through Standard Shipping by parcel courier. For Metro Manila, Same-day Shipping is available.

When is my order arriving?

Here's a handy estimate:

Same-day Shipping (Food and Drink)
Confirmed and Paid Webshop Orders will be shipped on the chosen delivery schedule via Mr. Speedy. Cut-off for Same-day orders is 7:30PM.

Same-day Shipping (Coffee Beans, Gear, Merch)
Orders placed by 3PM will be shipped the same day via Mr. Speedy

Standard Shipping (Coffee Beans, Gear, and Merch only)
Metro Manila: 3-5 days via LBC
Provincial: 7-10 days via LBC

In-store Pick-up
Exchange Alley is open everyday from 7am to 10pm

Can I order my coffee pre-ground?

Yes! Freshly-ground coffee is a beautiful thing, but if you do not have access to a grinder, we will happily do it for you. You may choose your preferred grind setting from the ordering page. Here's a quick run-through of our options:

Drip: Medium grinds. Best for home drip coffeemakers and manual pourover devices such as a Hario V60, Kalita Wave, Origami, Chemex, and so on.

French Press or Cold Brew: Coarse grinds. For French Press, Clevers, Aeropresses, and Cold Brewing.

Espresso: Fine grinds. Only ideal for espresso machines or moka pots.

For any custom grind requests, kindly indicate in the Cart Notes section.

P.S. For an easy-to-use entry-level grinder, we stock the reliable Hario Slim Mini Mill!

May I self-book my courier of choice?

Certainly. Here are our details for all courier bookings:

Exchange Alley Coffee House
Molito Lifestyle Center, Madrigal ave., Alabang, Muntinlupa

Each Barista


You will also find these details when you select Pick Up upon checking out.

How long will my coffee last?

We recommend that you consume your coffee four to six weeks from the roast date indicated on the packaging. Fresh coffee is great, but it needs a bit of rest first! Give it a few days to about a week of resting time to fully enjoy the flavours at their fullest.